Thank you for visiting and shopping at GUP Tech ! Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All "in stock" orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If you select a Preorder or a Custom Order, please refer to the product page to see how long before shipping.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in shipment for your order, we will contact you via email.
We really believe that we need to limit our environmental impact regarding the packaging. We reuse bubble wraps from the bare enclosures we receive. We ship everything in ULine corrugated box. If you order more than one pedal, we will wrap the package in brown paper. Otherwise, we limit the use of paper and tape and ship directly in the bare box. If keeping the original box is important for you, you should consider adding the extra packaging option to your cart.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping over 250 $ (Canadian)
Free shipping over 250 $ cannot be combined with any other discount code, unless you are member of the Prof Pinotte Pedal Club (PPPC). We will not refund shipping fees for orders over 250 $ that have another discount or sale applied. This free shipping option is available only for Canada and United States.
Shipment method (Canada)
Canada Post Expedited Parcel (3-5 business days), Canada Post Xpresspost (2-5 business days)
Shipment cost :
Between 10-18$CAD for one pedal.
Shipment method (US)
Canada Post Tracked Parcel (Please select this option if you want a tracking number).
Shipment cost :
Between 17-22$CAD for one pedal.
Shipment method (Outside Canada and USA)
Canada Post tracked international parcel. We won't ship untracked anymore since too many troubles are cause with non tracked parcel. Shipping to Europe is between 1 to 3 weeks normally. Other location delays are confirmed at checkout. We do not offer free shipping outside of USA and Canada.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If we have a confirmation of delivery on your side, we consider the goods have been received.
Customs, Duties and Taxes
GUP Tech is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
GUP Tech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy available on the home page provides detailed information about options and procedures for returning your order.
If you need anything, let us know at email@example.com